Recurly Alternatives

It is quite hard to change the system your company operates with. It is even harder to find an alternative system. If you are looking for alternatives to Recurly, this HockeyStack article will help you to compare alternatives and find the best system that suits your needs.  

What’s HockeyStack?

HockeyStack is an end-to-end analytics tool for SaaS companies. It unifies marketing, revenue, sales, and product data into one dashboard with no code so that you can understand what really drives revenue at your SaaS. It’s completely no code, and it doesn’t require any setup.

HockeyStack’s Features

HockeyStack offers these features with no code:

  • Step-by-step user journey
  • Custom dashboards
  • Funnels and goals
  • Insights
  • Surveys
  • Revenue analytics
  • Segments

and more

HockeyStack Pricing

HockeyStack has a free forever plan and 3 paid plans. Paid plans have a 14-day trial with a 30-day refund guarantee.

You can check out the pricing page here.

HockeyStack Integrations

  • Paddle
  • Stripe
  • Hubspot
  • Salesforce (coming soon)
  • Zapier (coming soon)

HockeyStack Pros and Cons

I might be biased, but this is an objective evaluation of HockeyStack’s pros and cons 🙂

HockeyStack Pros

The unique benefit of HockeyStack is its ability to unify your marketing, revenue, sales, and product data using no code. This allows you to uncover unique insights that you wouldn’t be able to by using multiple tools as they cause you to have fragmented data.

  1. You can integrate with Stripe, Paddle, and Hubspot and build every single dashboard that you can think of, using all sales, marketing, revenue, and product metrics.
  2. You can create funnels, goals, and surveys, which are rare to get with other tools on this list.
  3. You don’t need any developers, tracking is cookieless, and the script is small, so it doesn’t increase your site loading time.

HockeyStack Cons

HockeyStack generally lacks reporting features as it’s not focused on agencies and other reporting-based businesses.

  1. HockeyStack doesn’t have weekly e-mail reports
  2. The tool lacks some integrations, such as Salesforce, Mailchimp, and Zapier. (which are on the roadmap)

Chargebee

Chargebee is a subscription billing and revenue management system that is based in California, USA. Founded by Krish Subramanian according to LinkedIn, this service is aimed at helping SaaS and SaaS-like businesses to streamline their payment management systems.  

By enabling users’ subscription automation and combining multiple methods into one, Chargebee is aiming to simplify transactions for both sides. It provides over 480 billing scenarios that enable users to do medium-term planning.

Features

Chargebee offers subscription automation, enabling one to maximize their user activation. It also provides billing and revenue services that might maximize the efficiency one gets from their payment methods. They also provide high-level security services for all your data.  

 Subscription Automation
Billing Experiment
Revenue Intelligence
 Enterprise grade security

What are Chargebee Integrations?

These are the number of systems Chargebee has integrated with:

• BigCommerce

• Google Analytics

• Mailchimp

• Slack

• Salesforce

You can check out other integrations here.

Pros of Chargebee

Chargebee is a multi-function tool that offers multiple benefits to its users. It has wide-ranging customization options for its customers:

1. Payment in multiple currencies is allowed.

2. Customizable plans for customers that require more specialized services.

3. Feature-rich, Chargebee offers multiple services to its subscribers.

4. User interface that is aesthetic.

5. Good user management options.

Cons of Chargebee

Despite the pros mentioned above, there are multiple shortcomings of Chargebee that are present.

1. Chargebee’s prices are relatively higher compared to its competitors.  

2. The email automation process has multiple problems.

3. It can take some time to learn how the user interface works despite its aesthetic level.

4. Optimization problems with the mobile version.

5. The invoicing system is limited due to the fact that it has problems regarding pas and future invoices.

Pricing

Chargebee offers multiple payment plans. Subscriptions can be done on a monthly or annual basis. There is a fifty-dollar difference between Rise and Scale subscriptions depending on the fact that whether the subscription is made annually or monthly.  

There are also two other subscription options other than the rise and Scale. These are Enterprise and Launch. Enterprise offers customized options and pricing for you to find a model that better suits your needs. The launch option is the free-to-use one where up to three users can use the service for free.

Chargebee also enables its users to make their payments in United States Dollars, Euro, British Pound Sterling, Australian Dollars, and Canadian Dollars  

There is not much difference between these options other than how many users can utilize them. For Rise this number is 10, while it is 25 for scale and 3 for the launch option.  

The overall price of Chargebee is relatively higher compared to its competitors, with some exceptions.

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Reviews

Forrest M., CEO of a small company states:

“Again, they do have good software. But, because of the way that they’re set up, you’re extremely dependent on their team to get anything done. They have a ton of features and functionalities that can only be enabled on their side, meaning there’s no choice but to work through them. I fully expect that, if we were able to have access to all the same options and functionality their team has, we wouldn’t need any support because their docs are excellent. But, because they limit customization and you’re dependent on their team to follow through on promises, the whole cycle falls apart.”

Dave N., a CSM expert, states:

UI and simplicity. Everything is set logically and even if you don’t have a previous experience with Chargebee it’s very easy to get used to it. Simplicity and a quick learning curve make it a great tool for all transaction-based processes.

An anonymous Program Manager states:

Chargebee is really well suited to any growing company. There is probably a lighter-weight solution that might be optimized for a 5 – person startup. There may be better options if you’re the size of Google. But if you’re a venture-backed startup, growing anywhere from Series B to Series E it’s great. The tool is purpose-built for SaaS billing, but it now has a ton of features that make non-SaaS billing easy as well.

Chargify

Chargify is a billing and subscription company built for B2B SaaS businesses. It was founded in 2009 in San Antonio, Texas. It has over a hundred employees working for it.  

Chargify states that it is mainly directed at companies that do not have a big user base but have started to grow rapidly. They define their product as: “Subscription management software you won’t outgrow.”

Features

Chargify offers different billing scenarios to better design your marketing strategy. It is also claimed that they produce targeted promotions to increase your user activation and marketing reach.  

Chargify also presents a subscription management program that claims to reduce user churn. They achieve this through an increase in customer service and interface improvements.  

Chargify helps with accounting and data management. Improvements in these subjects are especially useful for their target audience, service providers that have started to grow rapidly.  

Different Billing Scenarios.
Subscription Management Program  
Accounting and Data Management.  

Integrations

• ActiveCampaign

• Amity

• Authorize.net

• Avalara

• BigCommerce

You can find the rest of the integrations Chargify has by visiting their web site.

Pros of Chargify

1. Price changes, like discounts, are easy to integrate into the system

2. Scales well with a growing customer base.

3. User-friendly interface.

Cons of Chargify

1. Can mistakenly classify emails as spam.

2. Although adequate for monthly payments, one-time payments can create problems for the system.

3. API needs improvement.  

Pricing

Chargify has the highest price range of all the service providers mentioned in this article. Their essential package is 599 United States Dollars per month while their Standard package is 1,499 and Specialized package is 3,499 United States Dollars monthly. This is a contradiction in their marketing strategy since they claim to be mainly for rapidly growing small/medium businesses.  

They allow payments to be made in United States Dollars, Euro, British Pound Sterling, Australian Dollars and New Zealand Dollars.  

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Reviews

A chief financial officer at a small company, Jordan R. States:

“Chargify has been great for managing my subscriptions as well as handling revenue paid annually. Especially for dealing with deferred revenue and streamlining our accounting process!”

Kallee L., a manager in a small business states:

“As someone who’s usually popping into Chargify to keep tabs on new sign-ups to our programs, sometimes it’s difficult to sift through all the detailed payment data to get a quick sense of new and canceled customers. We’ve had some complications with integrations into Mailchimp.”

ChartMogul

Chartmogul is an analytics platform with the aim of helping its users who have subscription businesses. The company was founded in 2009 in Berlin and has been presenting its services to customers ever since.  

Features

The Chartmogul enables one to get a complete overview of their subscriber base; their MRR, ARPU, ASP, churn and LTV are presented within Chartmogul.

In addition to subscription analysis, they offer their users mobile analytics. The variety of services provided by CharMogul is limited compared to the competitors I have mentioned so far.

Integrations

• stripe

• Braintree

• Recurly

• App Store Connect

PayPal

You can check out other integrations provided by Chartmogul by visiting this website.

Pros of Chartmogul

1. Easy learning curve.

2. It has multiple customization options.  

3. Provides detailed data.

Cons of Chartmogul

1. Unable to select multiple items.

2. Currency converting have some problems and delays.  

3. Terminology utilized by Chartmogul can be different from that of other service providers.  

Pricing

Unlike other service providers mentioned so far, Chartmogul integrates a pricing slider that enables users to spend as much money as they need. The company integrates the price range you enter into a service package that suits your needs.  

These package types are Launch, Scale, and Volume. The launch is a free-to-use option, while Scale ranges from 100 to 1325 United States Dollars monthly. Volume, however, is anything above 1325 United States Dollars.  

Unlike others, there is no mention of payments that can be done in different currencies.

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Reviews

Dawn G, founder of a small company, states:

“The support was abysmal. I wrote no less than 5 times without a single response during my trial period — a time when one would think their customer service would be fantastic to reduce the very churn they measure, and I only got a response from the CEO after posting to Twitter about the poor response. After my tweet, I heard from them. But when two weeks passed and I asked more questions, again I was disappointed my a lack of response. It took a frustrated email to get an answer. Worse, I wasted a significant amount of time uploading metrics that had unclear and even faulty directives.”

A content marketer Michael G. states:

“Love how easy it is to pull and filter our subscription data. We can get granular details on MRR and revenue over time, see where we’re winning and losing out, pinpoint growth problems, and just report as a whole. The best part is how easy it is to find a number of metrics about the business all stored in one place, and then how easy it is to filter the data too.”

ReCharge

Recharge is part of the Recharge Payments company that is based in Santa Monica California, United States of America. They also have a base in Denver, United States of America, and have been providing services since 2014.

Features  

Recharge is a service that enables its users to make money transactions or apply coupons through their mobile phones. This is made available by the creation of a digital prepaid credit card.  

Integrations

  • Attentive
  • Avalara
  • CartHook
  • ChurnBuster
  • EnquireLabs
  • Fivetran

You can check out other integrations provided by ReCharge by visiting their website.

Pros of ReCharge

1. Admin management is simple.

2. Allows you to see individual data for every sale.

3. Has many integrations.

Cons of ReCharge

1. Inadequate customer support.

2. More complex than it needs to be for an user that is not an admin.

3. ReCharge system can be slow.

Pricing

ReCharge offers two types of subscription models. Standard version does not have any monthly fees, however, it takes 1% of all spending with an additional 10 cents per transaction as a payment. The professional version requires users to pay 300 United States Dollars Monthly and 1% of your all spending and 19 cents per transaction as a payment.

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Reviews

An anonymous user states:

“ReCharge has taken the manual process out of my wife’s business, making it easier for her to focus on the growth of her customer base rather than trying to manually keep track of subscribers in spreadsheets. We are no longer worried about orders being missed or not being shipped out at the correct time, which has made our quality of life much better.”

Daniel P. an Amazon Marketplace manager states:  

“One thing I’ve disliked is how long it can take to get an adequate response from their support team. They do not offer phone support which is critical for a quick turn around on customer issues. Even through email, it can be a full day or 2 before you hear an answer. But this has improved dramatically over the last year. Right around the same time they hired a new Director of Customer Success, whom I had the privilege of meeting. He was very open to suggestions.”

Zuora

Zuora is a company that is based in Redwood City, California in the United States of America. It was founded in 2007. Unlike other companies mentioned in the article, Zuora has made its equity offering public.  

Features

Zuora offers to handle your billing, user, and payment management. Their user management services are mainly aimed at reducing user churn rates.  

Integrations

• Accenture

• Deloitte

• IBM

• pwc

You can find other Zuora partners by visiting their dedicated web page.

Pros of Zuora

1. It allows billing in multiple currencies.

2. Constantly releases new updates.

3. Good customer support.

Cons of Zuora

1. Steep learning curve.

2. The reporting tools interface is complicated.

3. Serves can have multiple problems from time to time.  

Pricing

Zuora does not have packages presented on its website. However, it comes with a free trial that can decide whether or not Zuora fits your needs.

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Reviews

Nevena F., a marketing expert, states:

“Zuora enabled us to provide a better subscription system than ever. We can personalize the bills so that they are customer-specific and they have the feeling we care about every single one. The customer can always access the subscrition management portal, in order to see which are active and for how long. He can easily change his subscription plan and add or remove services. The reporting system is for us really good, since you can personalize each revenue report quite easily.”

An anonymous Executive Sponsor in Computer Software states:

“I’ve used Zuora for about 10 years now – spoke for them at their Subscribed events, Dreamforce, etc. The top 3 issues that continue to recur:

1. Under pressure to deliver wall street results, they pass that along to their customers upon renewal. It’s never about how can we make sure you’re happy and we’re charging you based on the value received, but it’s about retaining ACV and trying to grow ACV from each customer every single year. And their tactics are dirty ones that I’ve never experience from any other vendor.

2. I’ve had multiple challenges with their professional services in the past (granted, the last engagement was about 4-5 years ago now).

3. Their platform data model is complicated, so it can be difficult to figure out how to pull billing metrics from it.”

Ahmad B., a Human Resources Generalist, states:

“It is a software that offers a really solid billing system to incorporate into different types of companies no matter how small or large they are. One of the things that I like about the program is that they add functionalities constantly so it is noticeable that its developers are constantly moving in order to make Zuora one of the best platforms in its field. Among the features featuring invoice management, sales tax, payment processing, and many others.”

Conclusion

There are multiple service providers that provide the services Recurly does.  Finding the most useful software with your marketing team is tricky, but finding the app that suits your needs is worth it.

Utilizing these services has multiple benefits for the users and most of them are provided by all software programs mentioned above. Picking the right software mainly depends on where your company is and what your mid to long-term expectations.

FAQ

Where is Recurly based?

Recurly is based in San Fransisco, United States of America.  

Is Recurly free?

Although Recurly provides a free trial, they provide no free version. Its prices start from 149 United States Dollars monthly.  

Can I use Recurly with Stripe?

Yes, Recurly is integrated with Stripe.