How to create an NPS® survey

Create your surveys for free, get honest feedback, and know what to improve for your SaaS.

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Use the #1 Free Survey Tool

  • Different Types of Surveys

    You can use a wide variety of survey types for every use case, including NPS, short text, long text, single select, multi select, and more.

  • Easy & Detailed Targeting

    Target the exact users you want using filtering by device & page, adding a delay, and using exit intent.

  • Give Context To Surveys

    Analyze behavior of your survey respondents by connecting your HockeyStack account. Analyze surveys like a funnel, know who is more likely to respond, and more.

Start creating your surveys. Free Forever.

With HockeyStack's free survey tool, you can create beautiful surveys, such as NPS, exit-intent, or churn.


Know What Makes Users Unhappy

Analyze respondents' sessions, filter your funnels by respondents, and create segments, filter respondents by user and session properties, such as referrers, devices, browsers.


Target Users Accurately

Filter by device for maximum responsiveness, add delays to make the flow more organic, show surveys on exit intent for understanding churn, and filter by pages that truly needs your users' feedback.


Ready-to-use Survey Templates For You

 We wrote questions that you can use to get honest answers from your customers so that you can improve your brand experience.

You can check out our template directory within your Surveys dashboard. 

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Drill deep in your data with HockeyStack

Connect your HockeyStack analytics account with your surveys account to analyze your survey just like a funnel, optimize questions that lead to drop-off or change the question types to increase answer rate, and get more answers!


Connect Your Users' Feedback with Quantitative Data

  • Conversion Rate Optimization

    • Conversion Goals
    • Funnels
    • Segments
    • Insights
    • Step-by-step User Journey
  • Marketing Optimization

    • Know which channels bring the highest LTV
    • Analyze your content's performance
    • Optimize Your Ads
    • Focus on what works
  • UX Optimization

    • Understand where visitors leave
    • Get feedback with ease
    • Get page-based analytics

End-to-end Analytics For Top SaaS Companies

From the first touchpoint to product engagement, analyze every single interaction to optimize your marketing, reduce churn, and maximize conversion rates. No code, no setup. 

No credit card required. Set up in minutes.
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  • What is NPS Customer Survey

    NPS, Net Promoter Score, is a benchmark that shows how likley your customers are to recommend your SaaS to one of their friends. 

  • What Does NPS Measure?

    NPS asks a score between 0-10 to determine how likely your customers are to recommend your product to one of their friends. This allows SaaS companies to know how loyal their users are. 

  • What Is A Bad NPS Score?

    A low NPS score is something that you should definitely work on as it implies that you have more detractors than promoters. A low NPS score is usually between 0 and 40. 

  • How Do I Do an NPS Survey?

    In order to create an NPS survey, you need a survey tool like HockeyStack Surveys that will allow you to create and publish your surveys and get honest feedback.

  • Why Is NPS Important?

    NPS is important because your customers are one of your biggest source of revenue with their referrals and online reviews. NPS measures their likelihood to promote your SaaS. 

  • How Do I Use NPS Surveys With My Analytics?

    You can connect your HockeyStack Analytics account with your free surveys account to analyze your surveys as funnels, know who is more likely to respond, and what your survey responders did on your product or website.

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