You can use a wide variety of survey types for every use case, including NPS, short text, long text, single select, multi select, and more.
Target the exact users you want using filtering by device & page, adding a delay, and using exit intent.
Analyze behavior of your survey respondents by connecting your HockeyStack account. Analyze surveys like a funnel, know who is more likely to respond, and more.
With HockeyStack's free survey tool, you can create beautiful surveys, such as NPS, exit-intent, or churn.
Analyze respondents' sessions, filter your funnels by respondents, and create segments, filter respondents by user and session properties, such as referrers, devices, browsers.
Filter by device for maximum responsiveness, add delays to make the flow more organic, show surveys on exit intent for understanding churn, and filter by pages that truly needs your users' feedback.
We wrote questions that you can use to get honest answers from your customers so that you can improve your brand experience.
You can check out our template directory within your Surveys dashboard.
Connect your HockeyStack analytics account with your surveys account to analyze your survey just like a funnel, optimize questions that lead to drop-off or change the question types to increase answer rate, and get more answers!
NPS, Net Promoter Score, is a benchmark that shows how likley your customers are to recommend your SaaS to one of their friends.
NPS asks a score between 0-10 to determine how likely your customers are to recommend your product to one of their friends. This allows SaaS companies to know how loyal their users are.
A low NPS score is something that you should definitely work on as it implies that you have more detractors than promoters. A low NPS score is usually between 0 and 40.
NPS is important because your customers are one of your biggest source of revenue with their referrals and online reviews. NPS measures their likelihood to promote your SaaS.
You can connect your HockeyStack Analytics account with your free surveys account to analyze your surveys as funnels, know who is more likely to respond, and what your survey responders did on your product or website.